Contact
Last updated: June 28, 2026
Contact the myRekber team through the official channels below for general questions, transaction issues, dispute reports or account help requests.
1. Official channels
- Email support: [email protected]
- WhatsApp: +62 812-9543-4639
2. Support hours
- Monday-Friday: 09:00-21:00 WIB
- Saturday-Sunday and national holidays: 10:00-18:00 WIB (responses may be slower)
- Critical payment incidents may be prioritized outside operating hours.
3. Report format that speeds up handling
- Transaction ID or room code.
- A summary of the problem and when it happened.
- Supporting evidence (chat screenshots, proof of payment, proof of shipping/receipt).
- An active contact we can reach.
4. Handling SLA (service targets)
- General questions: 1 business day.
- Active transaction issues: 2-8 business hours.
- Disputes requiring evidence verification: 1-3 business days.
5. Escalation and consumer protection
We apply a tiered complaint process: report intake, data verification, mediation, decision, and result notification. This approach follows digital consumer protection practice in Indonesia.