FAQ

myRekber is a neutral third party that temporarily holds the buyer's funds until the transaction is declared complete under the agreed terms.

• Funds are passed on after the buyer confirms the goods/services were received as agreed.
• For store transactions, the order status must meet the applicable completion stages.
• In a dispute, funds are held until mediation is finished.

If there is a problem, use the communication channel in the transaction room first. If no agreement is reached, the myRekber team can facilitate evidence-based mediation (chat, proof of shipping, proof of receipt and other relevant documents).

Not every transaction can be refunded automatically. The refund policy depends on the transaction status, the type of problem and the completeness of the evidence. Full details are on the Refund Policy page.

Read more at /page/refund-policy.

• Dispute review usually takes 1-3 business days, depending on the completeness of the evidence.
• Once a refund is approved, the time for funds to arrive depends on the payment channel and the bank/payment provider.
• On national holidays or third-party system outages, the process may take longer.

myRekber does not act as a manufacturer or seller of goods/services. Our role is to provide an escrow mechanism, a transaction trail and mediation so the process is safer and more measurable.

Please visit the Contact page for the official channels, service hours and how to report a problem.

The service's operational policies are drawn up with reference to digital consumer protection practice in Indonesia, including the principles of information transparency, complaint handling and dispute resolution in PMSE transactions.

• Law Number 8 of 1999 on Consumer Protection.
• Government Regulation Number 80 of 2019 on Trading Through Electronic Systems (PMSE).
• Minister of Trade Regulation Number 31 of 2023 (and its amendments) on the operation of trading through electronic systems.

Note: This page is informational and not legal advice.